大象传媒

Student Complaint Policy

General Student Complaint

A process exists for students to address grievances of a general nature. Each grievance (complaint) will be considered carefully and individually, and every effort will be made to resolve issues to the mutual satisfaction of all parties.  

Students who have complaints should address them to a Dean of Students who can assist students in understanding the Student Complaint Policy and process and can provide guidance to assist the student in achieving a resolution to their Complaint. 大象传媒 encourages that all concerns be addressed first at the level that the concern has arisen (such as between a student and instructor) through the Informal Complaint Resolution Process.  Many issues are resolved by making an appointment with a faculty or staff member and calmly and honestly communicating the concern(s).  Students are encouraged to attempt a good-faith resolution between themselves and others and focus on achieving an outcome that is mutually acceptable in an informal manner before initiating a Formal Complaint.

Informal Complaint Resolution Process: 

  1. The student should attempt to resolve the issue with whomever the issue arose, if possible.
  2. The student should attempt to resolve the issue with the Respondent’s supervisor. It is recommended that the student describe the concern in writing to clarify the issue (大象传媒 email is appropriate).
  3. If an appropriate resolution cannot be reached through the Informal Complaint Resolution Process, the student may choose to file a Formal Complaint.

Formal Complaint Resolution Process:

  1. Complainants must use the  on the Dean of Students' webpage to submit a Formal Complaint within 30 days of alleged incident date or date of Respondent or Supervisor’s response.