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Coaching Skills for Managers & Supervisors

 
This class is designed to introduce the manager/supervisor to the coaching concept. We will explore the difference between coaching and counseling as well as examine in detail the 8-Steps of the Coaching Process. Find out how to better equip and motivate your employees to excel in their work responsibilities.

Embracing Change in the Workplace

 
No one likes change – however, change is the one constant in the world in which we live and work.  This class is designed to provide the student with a better understanding of the process of change and provide some of the skills necessary to better manage the change process individually and within an organization.  We will look at how change can be viewed as an opportunity and not as a challenge.

Preventing Harassment in the Workplace

 
Everyone deserves to have a work environment free of objectionable and disrespectful  conduct.  This class will examine the various forms of harassment encountered in the workplace as well as the actions one should take whenever this type of behavior is experienced either first hand or as an observer.

Positive Management of Employee Discipline

 
The basic intent of employee discipline should be correction and retention. The purpose of this class is to introduce the manager/supervisor to the steps involved in a Progressive Disciplinary Process and to provide the techniques to enhance an employee’s performance and overall development.

Purpose & Impact of Effective Performance Appraisals

  
One of the most “misused” tools in a manager’